Site Not Listed in the Instant Publisher
If you reinstall your Web Easy software, sign-up online, or are troubleshooting your upload, you may need to do a
Site Recovery. This is a simple process that will let Instant Publisher know you have an active hosting account.
Performing a Site Recovery:
- Open your website in Web Easy
- From the menu bar, go to Tools -> Publish Assistant...
- On the cue card, select the "Preferred Web Hosting Service" option.
Note: If you do not see this cue card, then you may need to enable it by going to Tools -> Options, check mark "Show Cue Cards". Then go to Tools -> Publish Assistant.
- Select "Publish a new website", press Next...
- Select "Publish a site created with Web Easy software", press Next...
- Check-mark your website package, press Next...
- Select the tab for the hosting package you signed up for, press Next...
Note: If you choose the wrong package, you will either upgrade or downgrade the plan level for your hosting account. If you have questions, please contact our billing department.
- Type in your SAME website password, retype it, press Next...
- If you have a domain name, such as joespizza.com, .net, .org, etc. (most people do)...
Select "I would like to transfer an existing domain", click Next...
- Type in the name of your website, click Next...
*DO NOT put "www." in front of your website name.
- You should get the following message:
"Web site name 'http://domain.ieasysite.com' is active. Would you like to recreate this web site? Click 'Yes' to re-open this web site or 'No' to create another web site."
Select "Yes"
NOTE: IF YOU SEE A DIFFERENT MESSAGE... DO NOT PROCEED! Please verify you entered the correct password and website name. If this is still a problem, please contact our support department.
- Click Next...
- Select "Using Current Payment", click Next...
- Un-check "Upload Files Now", click Finish...
- Select "I Agree" on the License Agreement... Click Finish...
- Select "Update an existing web site", press Next...
Your website should now be listed in the drop-down box. Proceed through the rest of the Instant Publisher to upload your website.
Article ID: 232, Created On: 12/7/2009, Modified: 1/14/2011